Refund policy

 

Lost/Stolen Packages:
We are not responsible for stolen or lost packages. Please contact Usps and file a claim.

How long is processing and shipping?
Our products are handmade, fresh upon order. processing takes 5-10 business days excluding weekends.

Return policy:
Returns and refunds are not permitted. We cannot accept opened or used products. 

Order Cancellation:
If an order  is cancelled, a restocking fee of $15 will be administered to the consumer. Including cases of packages being returned to sender due to an insufficient or incorrect address. Verify that all Shipping information is correct and up to date. 

Damaged products:
If you receive your products damaged. Please email info@underneathskincare.com
In the email please include pictures of the broken items, a picture of the paper receipt included in the package, and your order number and full name.

Cancellations:
Our fulfillment and shipping team are working diligently and very hard as a team to process and ship packages. Therefore, we cannot cancel change, or exchange items  after your order has been Fulfilled.

Restocking Fee:
A restocking fee of $15 will be administered when a package is returned to sender. We may reship the product due to an insufficient or incorrect address and Verify that all Shipping information is correct and up to date. 

When purchasing please make sure to double check your address, telephone, email, and name. If any information is incorrect and your package is returned there will be a reship fee.